Shipping information

In general:
Longer delivery times are possible from time to time; we cannot influence the delivery time once the package has been handed over to DHL or FedEx.

Shipping costs within Germany:
Delivery within Germany is free of charge.

Delivery conditions for parcels up to 3kg
For deliveries to the EU countries we supply to, Austria, the Netherlands, Belgium, Luxembourg, France and Denmark, a shipping fee of €8.00 will be charged.

For deliveries to the EU countries we supply to, Italy, Spain, Poland and the Czech Republic, a shipping fee of €12.50 will be charged.

For deliveries to the EU countries we supply to, Bulgaria, Finland, Greece, Ireland, Croatia, Estonia, Latvia, Lithuania, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary, as well as to the so-called third countries Switzerland, Liechtenstein and Norway, a shipping fee of € 14.50 will be charged.

For deliveries to the third countries we supply, Australia, USA, Canada, India, Israel, Kuwait and the United Arab Emirates, a charge of 60 euros will be made.

Customs clearance, customs clearance costs in so-called third countries:
Delivery is duty unpaid, which means the buyer bears these costs.

By purchasing, you agree that customs clearance costs cannot be refunded in the event of a return.

VAT:
Customers from Switzerland and so-called third countries are exempt from German VAT. Customers from the EU are also exempt from VAT provided they can present a valid VAT identification number (VAT ID).

Returns & Exchanges
Returns from Germany cost 2 euros, returns from the EU cost 5 euros.
Within Germany, the first exchange per order is free of charge, each additional exchange costs 2 euros.
Within the EU, the first exchange per order is free of charge, each subsequent exchange costs 5 euros.

Returns from Germany, Austria and BeNeLux countries
Customers from the above-mentioned countries can print a return label via our returns portal.

• If you have any questions, please contact us at Tel.: +49 7741 68 69 730

Returns from Switzerland

• Please send poste restante, with postage paid to: Ragman Textilhandel GmbH – Poste restante – 5322 Koblenz, CH-Switzerland

Please understand that we can only accept returns and complaints for items purchased in the RAGMAN online shop. If you wish to return items purchased elsewhere, please contact the store where you purchased the item directly.

Delivery:

DHL and FedEx deliver Monday through Saturday. Upon request, you can also have your parcel delivered to a DHL Packstation. When ordering, simply enter "Packstation" and your Packstation number in the "Street" field. If the parcel service is unable to deliver the parcel (a personal handover with a signature is required), it will be held for you at the nearest post office for seven business days.

Deliveries to a packing station

Delivery to a Packstation is possible without any additional formalities. When ordering, simply enter "Packstation" and your Packstation number in the "Street" field.
Don’t forget to tell us your personal postal number.

Alternative address and holiday storage

We're flexible. If you wish, you can provide us with an alternative delivery address. Vacation storage is also no problem, because your satisfaction is important to us.

Shipment information system / email sending & shipment tracking

With just one click, you'll always know where your shipment is. DHL tracks your parcel at every transfer point. This way, you can easily track your parcel's progress online at any time.

Undeliverable?

If the parcel service is unable to deliver the parcel to you (it must be handed over in person and signed), the parcel will be held for you to collect at the nearest post office for nine working days.

In general:

Items with an incorrect address are considered undeliverable if the correct address cannot be determined with reasonable effort, and items whose acceptance is refused.
In this case, Ragman Textilhandel GmbH reserves the right to retain an expense allowance of €15.

Research

If you have not received your package within six days, please contact our customer service, e.g. via the service number +49 7741 68 69 730, and we will then initiate an investigation for you.

Delivery abroad:

We currently ship goods exclusively to delivery addresses within Germany, Switzerland, Austria, Spain (except Canary Islands, Ceuta and Melilla), Portugal (except Azores and Madeira), Ireland (except Northern Ireland and overseas territories), Italy (except Livigno, Vatican City, San Marino), Netherlands (except non-European territories), Luxembourg, Finland (except Åland Islands), Slovenia, Slovakia, Estonia, Latvia, France (except overseas territories and departments), Hungary, Belgium, Romania, Poland, Malta, Greece, Czech Republic and Croatia